SHIPPING & RETURNS

SHIPPING POLICY

COVID UPDATE: STILL SHIPPING WITH POTENTIAL 2-3 DAY DELAY.

The nation's key workers in the postal service and beyond are doing incredibly well at the jobs in other to get our parcels sent out and delivered as quickly as possible and we can’t thank them enough for the amazing work they are doing during this time. We are producing and shipping orders as normal however you may experience Royal Mail delays of up to 7 working days in some parts of the UK. 

 

UK SHIPPING & DELIVERY

We ship every single day. Any orders placed after 3pm, will usually be shipped on the next working day. Please email or message us if you need a priority dispatch.

We offer Free Shipping on UK orders up to £14.50. Next day UK shipping is offered at £7.50. Shipping cost on orders less than £14.50  is £2.95. All orders are shipped with Royal Mail and takes approximately between 3 to 5 workings days from dispatch date. UK destination for Royal Mail include England, Scotland, Wales, Northern Ireland, Channel Islands & BFPO. To make contact, please email sales@eh-co.co.uk

 

INTERNATIONAL SHIPPING

We offer worldwide shipping via competitively priced providers on Parcel Hero. All international taxes and charges are payable by the receiver, so please expect a charge for shopping . All international orders are tracked. We will provide you with a tracking code to keep you updated on the status of your order. If you reside outside the UK and would like to place an order, please contact us directly at sales@eh-co.co.uk discuss your postage and packaging options.

 

RETURNS POLICY

All items must be in its original unopened/unused condition to be returned unless there is a manufacturer defect. Items cannot be opened and must be returned within 14 working days of receiving your order.  You may only return goods after 14 days with our prior agreement, and you will be refunded less a 20% re-stocking charge. 

All returned packages must include the order number and address from which its being returned. For any questions regarding your return and to request a refund, please contact us at sales@eh-co.co.uk